Online Ordering Information
Orders through the SMTA Web site are encrypted and secure. The server uses SSL (secure sockets layers), the most up-to-date on-line ordering security available. All of the personal information you enter at this site, including your contact and payment info, will be encrypted with SSL. You can safely order on-line any time.
While placing an on-line order, you will receive confirmation during the checkout process of the order you have placed, and an additional email confirmation will be sent to you following the process.
Shipping and Handling Charges
For any material purchases, such as publications in the bookstore, please allow 2-5 business days to process your order. Most shipments within the continental U.S. arrive in 3-5 business days. Depending on inbound customs, shipping internationally may take several weeks.
For bookstore orders, please note the following:
- Transactions within the state of Minnesota are subject to state sales tax of 7.275%.
- Transactions within the US do not incur shipping or handling charges, and shipments are made using UPS standard ground service or standard US mail service.
- Transactions outside the US incur a shipping charge to cover base costs and will charge any import or customs fees to the recipient, since these vary widely by country. SMTA uses Fed Ex and DHL for international distribution.
If you need a bookstore order faster, you may supply your own FEDEX shipping information during the checkout process, or call SMTA at 952-920-7682 for any special handling requests.
Orders on-line must be completed with credit card payment. We accept Visa, MasterCard, and American Express. If you require payment terms by purchase orders, mail or fax your official signed, numbered, and dated purchase order along with the completed order form. We cannot accept purchase orders over the Web. Be sure to identify an accounts payable contact name and phone number with purchase order information, as we cannot process your purchase order otherwise.
Our Customer Service Guarantee
If anything you receive from us doesn't meet with your full approval, we will make it up to you by exchange, credit, or a refund. Call or email SMTA with any questions or concerns about your order: 952-920-7682 or firstname.lastname@example.org. We will address the situation immediately. Merchandise returns are acceptable if the materials are in resale condition.
You may also place your order by calling 952-920-7682 or faxing to 952-926-1819, or by sending the order information by mail to the following address:
6600 City W Pkwy, Suite 300
Eden Prairie, MN 55344
Duplicates and Other Errors
If you are receiving duplicate correspondence or if your contact information needs correcting call SMTA at 952-920-7682 or send us an email at email@example.com.