Asking Better Questions and Improving Your Listening SkillsPresenter: Karyn Ross, Karyn Ross Consulting & Katie Anderson, KBJ Anderson Consulting
Date Published: 4/28/2020
This session will be interactive and practical, and provide you easy tips and tricks that you can use to start asking better questions and improve your listening skills right away!
About the Presenters:
Karyn Ross is on a mission to "Help People Improve the World."
An artist, internationally acclaimed speaker, award-winning author, consultant, coach and lean practitioner, Karyn travels the globe teaching people how to combine creativity and lean to make a better world. As well as being the owner of KRC (Karyn Ross Consulting), Karyn is the Founder and President of the Love and Kindness Project Foundation, a registered public charity fostering projects that spread love and kindness in the world, and Founding Mother of Women in Lean – Our Table.
Karyn has published five books: How to Coach for Creativity and Service Excellence: A Lean Coaching Workbook, the Shingo-award winning The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, I’ll Keep You Posted: 102 of My Reflections to Help You Start – and Deepen – Your Own Active Reflection Process, Think Kindly – Speak Kindly – Act Kindly: 366 Easy and Free Ideas You Can Use to Create a Kinder World…Starting Today, and Big Karma and Little Kosmo Help Each Other. Proceeds from all book go directly to The Love and Kindness Project Foundation.
When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness and/or lean.
Katie Anderson is the founder of KBJ Anderson Consulting, an independent consulting practice focused on helping individuals and organizations lead with intention by connecting their purpose, processes, and practices to deliver higher levels of performance.
Katie has over 20 years of experience in supporting change and improvement in organizations across a range of industries, including healthcare, government, manufacturing, biotech, and academia. Katie previously held senior lean leadership roles at Stanford Children’s Healthcare and Sutter Health, and as a healthcare senior consultant at PwC Australia.
Katie is an internationally recognized speaker, consultant, and coach, and has lived around the world – including the United States, the United Kingdom, Spain, Australia, and Japan. She regularly leads executive Japan Study Trips (www.kbjanderson.com/japantrips) for lean practitioners wanting to take their understanding of operational excellence to the next level by discovering how Japanese organizations create cultures of respect and continuous improvement.
In addition to teaching for Catalysis, Katie is a faculty member of the Lean Enterprise Institute and leads the Association for Manufacturing Excellence’s Consortia program in the San Francisco Bay Area.
Katie holds a Bachelor of Arts degree in Human Biology with honors from Stanford University and a Masters of Philosophy in Public Health (MPhil) from the University of Sydney, and was a Fulbright Scholar in Australia.
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