Improving System Quality Through Quality Data AnalyticsAuthors: Wen Wei Low, Yvonne Yeo Chii
Company: IBM Corporation
Date Published: 4/14/2015 Conference: Symposium
In this paper, case studies will be discussed to demonstrate how available quality data drives improvement in component quality. The first section covers the essentials of a quality data system for customer, first level component supplier and second level component supplier. The second section covers the value add of monitoring failure rate data for first level components, i.e. Memory DIMMs where failure rate data is readily available from the supplier to box assembly and the field. The failure rate data has been used efficiently to drive supplier quality and provides insight on server level product performance. In the second section of the paper, a pilot study to proliferate the same failure rate tracking approach to second level components is demonstrated. This involves collaboration with the CM and supplier, as well as a failure analysis process flow to successfully and systematically monitor failure rate data of second level components. In summary, the benefits of tracking quality data for second level components with the collaboration of CMs and suppliers will be presented.
component, quality, data, tracking
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