SMTA International Conference Proceedings


Accountability Structure In A Contract Manufacturing Engineering Department

Author: Michael E. Gerner
Company: University of Wisconsin - Stout
Date Published: 10/13/2013   Conference: SMTA International


Abstract: Outsourcing and/or contract manufacturing is the norm in today’s product manufacturing industry. Creating a product, based on a set of requirements a customer provides, drives a flow of information with an agreed upon set of expectations. A contract manufacturer’s engineering organization structures might have a variety of ways of splitting up workload and accountability to build this product for the customer. In this study, the organization structures are compared with an engineering department split by customer programs vs. a more traditional structure of process accountability. The analysis also uses the common trend of the business shift to a high mix low volume environment.

Key Words: 

Organization Structures, Accountability, Leadership, Engineering Departments, EMS, Contract Manufacturing, Customer Satisfaction



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