Medical Electronics Symposium Conference Proceedings


Author: Al Alaverdi
Company: SigmaQuest, Inc.
Date Published: 1/31/2008   Conference: Medical Electronics Symposium

Abstract: As the momentum for outsourcing continues to mount, companies must look at creative ways to remotely oversee quality and compliance. The warranty reserve costs caused by latent detection and tardy corrective action can not only offset operational cost savings, but also result in a diminished brand image, sometimes taking years to recover. This creates a delicate balance between delegating nonmission critical tasks, while maintaining control and visibility into day-to-day quality trends to proactively contain & mitigate risk. Relying on suppliers reports, although convenient, is often too little, too late. Further, as the complexity and extent of outsourcing increases, relying on suppliers for deciding pass/fail criteria, without any oversight poses a serious conflict of interest. This presentation outlines a scientific foundation for building a rapid response, real-time, early warning system. Audience will walk away with specific strategies to start such an implementation.

Key words: warranty costs, quality, real-time, latent detection

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