• Operations Managers, Organizational Development Administrators and Technical Training Departments did not know how to measure full employee proficiency.
  • From this research it was realized the industry was missing a benchmark or standard, which defines what full proficiency is and a system by which the training process can be improved so as to achieve full workforce proficiency. This paper describes how training is a key aspect of continuous process improvement and what processes can be employed to achieve full workforce proficiency.">

    NEPCON West - Fiberoptic Expo Conference Proceedings


    INCREASING QUALITY & PRODUCTIVITY 30-60% WITHOUT ADDING PEOPLE OR EQUIPMENT

    Authors: Ingrid Gudenas, M.Ed.
    Company: Effective Training Solutions
    Date Published: 12/3/2002   Conference: NEPCON West - Fiberoptic Expo


    Abstract: Over the last 10 years, research has been conducted on the subject of employee proficiency and specifically, the proficiency levels being achieved in high tech manufacturing through the use of traditional methods of training, as well as modern performance improvement methodologies.

    This research disclosed a number of interesting factors regarding proficiency levels:

  • Not a single manufacturing organization was found to be using valid measures of whether or not operators, technicians, engineers and other employees were fully proficient.
  • Scores of 100% on standard "certification" tests were no guarantee of on the job proficiency.
  • Operations Managers, Organizational Development Administrators and Technical Training Departments did not know how to measure full employee proficiency.
  • From this research it was realized the industry was missing a benchmark or standard, which defines what full proficiency is and a system by which the training process can be improved so as to achieve full workforce proficiency. This paper describes how training is a key aspect of continuous process improvement and what processes can be employed to achieve full workforce proficiency.



    Members download articles for free:

    Not a member yet?

    What else do you get when you join SMTA? Read about all of the benefits that go along with membership.

    Notice: Sharing of articles is restricted to just your immediate work group. Downloaded papers should not be stored on an external network or shared on the internet.


    Back


    SMTA Headquarters
    6600 City West Parkway, Suite 300
    Eden Prairie, MN 55344 USA

    Phone +1 952.920.7682
    Fax +1 952.926.1819